We appreciate all feedbacks on our products and service. We aim to provide fantastic products and good quality service to all our Customers.
Natural and Organic
'We', 'Our' or 'Us' means R.la Natutals. 'You', 'Your' means our customer or the person who is placing an order with R.la Natutals .
'Recipient' means the person who receives goods purchased from R.la Natutals.
Products and pricing
Though we have attempted to describe our products as accurately as possible, there may be slight variations in product colour and packaging.
Our products are priced in Pound Sterling and are correct at time or ordering. All prices include VAT. Post and Package is charged separately at check out. We reserve the right to amend prices at any time. Orders will be despatched after receipt of payment unless other arrangements have been agreed upon between you and us.
Product usage and storage instructions
Please follow our product usage instructions as we will not take any responsibility for the misuse and incorrect storage of our products. It is your responsibility to use the products with discretion.
You should ensure that the products are stored in clean environments to minimise the risk of deterioration. We will not be held liable for the deterioration of the products over time due to incorrect storage conditions (e.g. if products are exposed to direct sunlight).
Information provided to you is for information purposes only and is not intended to diagnose, prescribe or replace professional or medical advice. If you have a medical complaint, it is your responsibility to seek advice about contraindications and drug interactions. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.
Payment and delivery
All card payments are made securely through PayPal.
Postage, Packaging and Delivery
Charges are stated on the website, unless otherwise arranged with you especially for goods to be shipped abroad. We reserve the right to amend prices. Orders will be dispatched to reach you as quickly as possible. Our delivery times are usually between 3 to 5 working days. We accept no responsibility for loss resulting from delivery delays.
Standard, Express and Customer pick up delivery options are available for delivery to locations in the UK . We currently only ship to the UK, EU, USA and Ireland. Shipments abroad will need to be formally agreed by us and the recipient.
Refund and cancellation policy
Notification and reason for return of goods should be sent to us within 7 days of receipt the goods. We will make full refund for returned goods and delivery charges incurred by you within 28 days.
We accept no responsibility for goods damaged in transit. If you cancel an order after despatch, you will incur the cost of return postage and packaging.
R.la Naturals is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
R.la Naturals may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13th of October 2014.
Information we may collect include: contact information including names, email address and delivery address.
What we do with the information we gather. We require this information:
To improve our delivery service. Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store credit card details nor do we share customer details with any 3rd parties.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
When clicking on the Facebook buttons on our web pages, data will be sent to Facebook,
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.